Hi can’t download from the library, and when the video was made it did not download, just see a black screen and white ring turning that goes on for ever, thanks Bob
Jaylin Green
•
Apr 28, 2025
I’m having the same issues.
Mark Schilperoort
•
Aug 15, 2024
Seems to be solved, however, the server took about 30 minutes to come up with the download.
Michael Lingelbach
Team•
Aug 15, 2024
Might just be high load, we’ll look into it
Michael Lingelbach
Team•
Aug 21, 2024
How did you try to download? I tested all download paths and they are currently working for me. Can you send a screen recording?
Paul S
•
Aug 21, 2024
Sorry, I figured it out my Chrome browser isn’t allowing for me to download it, or anything else at the moment.
Michael Lingelbach
Team•
Aug 22, 2024
Ah ok! What was the solution for chrome?
Michael Lingelbach
Team•
Sep 4, 2024
Can you try a different browser? Every time this issue has been reported it’s been a user’s browser (try chrome) or a browser extension.
Michael Lingelbach
Team•
Sep 6, 2024
Followed up via email.
Michael Lingelbach
Team•
Sep 19, 2024
Try refreshing the page.
Michael Lingelbach
Team•
Nov 12, 2024
What do you mean it doesn’t download?
Michael Lingelbach
Team•
Feb 12, 2025
It might take a few minutes to download, what browser are you on?
Igor “MANUSCRIPTUM” Stv
•
Feb 13, 2025
Chrome browser. And if you think I don't have the patience to wait a few minutes, you're wrong. neither minutes nor hours changed anything. I got a real boost only after I broke the monologue into 45-50 second parts and wrote in parts.
Michael Lingelbach
Team•
Feb 13, 2025
Can you try on a different computer? We haven’t seen this issue reported before.
Igor “MANUSCRIPTUM” Stv
•
Feb 13, 2025
В мене нема іншого
Michael Lingelbach
Team•
Feb 14, 2025
How about try logging out and logging in?
Igor “MANUSCRIPTUM” Stv
•
Feb 14, 2025
Це найперше, що я робив. Ще раз: я не дитинка 8 років, що в розпачі зве маму. все, що можна було зробити в 1 чергу, я робив. Але ті файли так і залашились недоступними. Пусте, я пішов далі.
Michael Lingelbach
Team•
Feb 15, 2025
I totally understand, I’m just trying to get to the bottom of what could be happening, as you are the only user currently reporting this issue.
Can you send me any logs from chrome? Ideally network usage logs and console logs so I can see what might be happening?
Igor “MANUSCRIPTUM” Stv
•
Feb 15, 2025
навряд чи я можу прислати щось інше. Цей скрин я зробив 5 хвилин назад. Довжина відео 51 секунда.
Igor “MANUSCRIPTUM” Stv
•
Feb 15, 2025
Michael Lingelbach
Team•
Feb 22, 2025
That’s a separate issue we were looking on.
Michael Lingelbach
Team•
Mar 10, 2025
We launched a new app, downloads should be reliable
Igor “MANUSCRIPTUM” Stv
•
Mar 10, 2025
Нарешті!
Will you at least compensate me for my losses? Will you give me access to the Pro Mode for a couple of weeks?
Michael Lingelbach
Team•
Mar 10, 2025
As far as I can tell, you had a basic membership a couple months ago but leveraged what looks like two free codes?
Do you have a record of paying for the pro plan?
Your generations should have worked, it just required scrolling down to see the in progress videos
Igor “MANUSCRIPTUM” Stv
•
Mar 10, 2025
Your system does not accept attaches. Therefore, I will just say in words that I paid on January 31 and January 16. But I could not download half of what I was doing at that time.
Michael Lingelbach
Team•
Mar 10, 2025
Can you forward the receipts to support@hedra.com?
Log in to comment and vote
Comments79
Bob Gibbins
Apr 28, 2025
Hi can’t download from the library, and when the video was made it did not download, just see a black screen and white ring turning that goes on for ever, thanks Bob
Jaylin Green
Apr 28, 2025
I’m having the same issues.
Mark Schilperoort
Aug 15, 2024
Seems to be solved, however, the server took about 30 minutes to come up with the download.
Michael Lingelbach
Aug 15, 2024
Might just be high load, we’ll look into it
Michael Lingelbach
Aug 21, 2024
How did you try to download? I tested all download paths and they are currently working for me. Can you send a screen recording?
Paul S
Aug 21, 2024
Sorry, I figured it out my Chrome browser isn’t allowing for me to download it, or anything else at the moment.
Michael Lingelbach
Aug 22, 2024
Ah ok! What was the solution for chrome?
Michael Lingelbach
Sep 4, 2024
Can you try a different browser? Every time this issue has been reported it’s been a user’s browser (try chrome) or a browser extension.
Michael Lingelbach
Sep 6, 2024
Followed up via email.
Michael Lingelbach
Sep 19, 2024
Try refreshing the page.
Michael Lingelbach
Nov 12, 2024
What do you mean it doesn’t download?
Michael Lingelbach
Feb 12, 2025
It might take a few minutes to download, what browser are you on?
Igor “MANUSCRIPTUM” Stv
Feb 13, 2025
Chrome browser. And if you think I don't have the patience to wait a few minutes, you're wrong. neither minutes nor hours changed anything. I got a real boost only after I broke the monologue into 45-50 second parts and wrote in parts.
Michael Lingelbach
Feb 13, 2025
Can you try on a different computer? We haven’t seen this issue reported before.
Igor “MANUSCRIPTUM” Stv
Feb 13, 2025
В мене нема іншого
Michael Lingelbach
Feb 14, 2025
How about try logging out and logging in?
Igor “MANUSCRIPTUM” Stv
Feb 14, 2025
Це найперше, що я робив. Ще раз: я не дитинка 8 років, що в розпачі зве маму. все, що можна було зробити в 1 чергу, я робив. Але ті файли так і залашились недоступними.
Пусте, я пішов далі.
Michael Lingelbach
Feb 15, 2025
I totally understand, I’m just trying to get to the bottom of what could be happening, as you are the only user currently reporting this issue.
Can you send me any logs from chrome? Ideally network usage logs and console logs so I can see what might be happening?
Igor “MANUSCRIPTUM” Stv
Feb 15, 2025
навряд чи я можу прислати щось інше. Цей скрин я зробив 5 хвилин назад. Довжина відео 51 секунда.
Igor “MANUSCRIPTUM” Stv
Feb 15, 2025
Michael Lingelbach
Feb 22, 2025
That’s a separate issue we were looking on.
Michael Lingelbach
Mar 10, 2025
We launched a new app, downloads should be reliable
Igor “MANUSCRIPTUM” Stv
Mar 10, 2025
Нарешті!
Will you at least compensate me for my losses? Will you give me access to the Pro Mode for a couple of weeks?
Michael Lingelbach
Mar 10, 2025
As far as I can tell, you had a basic membership a couple months ago but leveraged what looks like two free codes?
Do you have a record of paying for the pro plan?
Your generations should have worked, it just required scrolling down to see the in progress videos
Igor “MANUSCRIPTUM” Stv
Mar 10, 2025
Your system does not accept attaches. Therefore, I will just say in words that I paid on January 31 and January 16. But I could not download half of what I was doing at that time.
Michael Lingelbach
Mar 10, 2025
Can you forward the receipts to support@hedra.com?
Igor “MANUSCRIPTUM” Stv
Mar 10, 2025
Спробую. Завтра