It should resolve itself, but if you check in your library should not block generations.
Michael Lingelbach
Team•
Feb 25, 2025
Hi James, we’re aware of this error occurring rarely, but if you look in your library the video should still generate
jmpenrose17@gmail.com
•
Feb 25, 2025
Thanks Michael - Not sure where the library is? nothing under my profile or on the page?
Michael Lingelbach
Team•
Feb 25, 2025
It’s under the generation page, should be labeled library with your past generations
jmpenrose17@gmail.com
•
Feb 25, 2025
Ha sorry Michael I scrolled down just after i asked the question - apologies…yes they have come through - do i still have credits deducted for the 6 extra videos of the same thing - dam i feel old..lol
Michael Lingelbach
Team•
Feb 26, 2025
Probably not, we offer 5 free videos per day and it’s likely you used those.
Jussi Montonen
•
Feb 28, 2025
And now when I re-try create videos, I get the same error message every time. So at my point of view I can not use your service at all.
I also noticed that although it shows me the error message, it creates at least about 70% of the video and shows it below in the Library. Anyhow, I can’t use those videos - they can’t be downloaded as a file?
Michael Lingelbach
Team•
Feb 28, 2025
Hi John,
While this message is annoying (we’re looking into it), for now you can look in the library and you’ll still see your generations. We’re very sorry and hoping to resolve this by early next week.
Michael
John S
•
Mar 3, 2025
Thank you. I did discover that my videos were finishing processing below. And I did notice an improvement in video quality. I found that characters with dark hair produce clearer, more accurate videos. Thanks for your hard work to improve Hedra.
Michael Lingelbach
Team•
Mar 3, 2025
Hi there, it should still show up in your library. How often is it not showing up in the library?
Michael Lingelbach
Team•
Mar 3, 2025
Hi there James, it should still show up in your library
Michael Lingelbach
Team•
Mar 15, 2025
I think this is fixed, is anyone else still experiencing this?
jmpenrose17@gmail.com
•
Mar 16, 2025
have not used it in a few days will check and let you know Michael
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Comments21
Michael Lingelbach
Feb 22, 2025
Is this issue still happening for you?
Michael Lingelbach
Feb 25, 2025
It should resolve itself, but if you check in your library should not block generations.
Michael Lingelbach
Feb 25, 2025
Hi James, we’re aware of this error occurring rarely, but if you look in your library the video should still generate
jmpenrose17@gmail.com
Feb 25, 2025
Thanks Michael - Not sure where the library is? nothing under my profile or on the page?
Michael Lingelbach
Feb 25, 2025
It’s under the generation page, should be labeled library with your past generations
jmpenrose17@gmail.com
Feb 25, 2025
Ha sorry Michael I scrolled down just after i asked the question - apologies…yes they have come through - do i still have credits deducted for the 6 extra videos of the same thing - dam i feel old..lol
Michael Lingelbach
Feb 26, 2025
Probably not, we offer 5 free videos per day and it’s likely you used those.
Jussi Montonen
Feb 28, 2025
And now when I re-try create videos, I get the same error message every time. So at my point of view I can not use your service at all.
I also noticed that although it shows me the error message, it creates at least about 70% of the video and shows it below in the Library. Anyhow, I can’t use those videos - they can’t be downloaded as a file?
Michael Lingelbach
Feb 28, 2025
Hi John,
While this message is annoying (we’re looking into it), for now you can look in the library and you’ll still see your generations. We’re very sorry and hoping to resolve this by early next week.
Michael
John S
Mar 3, 2025
Thank you. I did discover that my videos were finishing processing below. And I did notice an improvement in video quality. I found that characters with dark hair produce clearer, more accurate videos. Thanks for your hard work to improve Hedra.
Michael Lingelbach
Mar 3, 2025
Hi there, it should still show up in your library. How often is it not showing up in the library?
Michael Lingelbach
Mar 3, 2025
Hi there James, it should still show up in your library
Michael Lingelbach
Mar 15, 2025
I think this is fixed, is anyone else still experiencing this?
jmpenrose17@gmail.com
Mar 16, 2025
have not used it in a few days will check and let you know Michael
Michael Lingelbach
Mar 15, 2025
I thought we fixed it :( Which voice did you use?