Generation failures on character-3
Known issues:
Long uploaded audio can cause generation failures
Solution, short < 1 minute MP3
Moderation fails silently on uploaded audio
Solution, try generative voices first to confirm works, then use uploaded audio that we know does not fail moderation
The model fails when it cannot detect a subject to attach audio to
Don’t retry animals, rocks, etc. if they do not work the first time
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Comments84
Ticorazon
Mar 8, 2025
Image-to-video generation with my own audio is NOT WORKING!!!
What am I doing wrong???
This is extremely frustrating!
I have the $30 plan.
Please, any response.
Saeed
Mar 9, 2025
I have the same issue. I click the button and nothing happens. No loading, no video preparation, nothing. I have 900+ credits and the vide ois 30 seconds. I’ve waitied, refreshed the browser, logged out and back in. I am unable to generate a video
John S
Mar 12, 2025
When you push the red button, there is not going to be immediate acknowledgement. It is very slow to respond with the progress box. Try pushing the red button by using the left click pad and hold it down for 6 seconds. I have created and wasted many credits because of multiple videos generated. So, check your library, maybe your video is there.
Michael Lingelbach
Mar 7, 2025
Can you share the exact error message? We’re facing a lot of load right now but it shouldn’t deduct credits. We’re hoping to get more gpus and have things fixed by tomorrow morning.
James K. Lambert
Mar 7, 2025
Thanks
Ticorazon
Mar 8, 2025
Michael Lingelbach
Mar 8, 2025
Hi there. Thanks fire reaching out. Are you on desktop/chrome?
Hosting Server
Mar 8, 2025
Mac. Phone. Safari. Firefox.
Michael Lingelbach
Mar 8, 2025
Do you mind trying on chrome? If it doesn’t work could you debug according to these steps and send us the logs?
https://www.loom.com/share/0c012b49caa748758ab42b6c894f39ec
Michael Lingelbach
Mar 9, 2025
Usually 4-5x the length of the video, this likely mean the gen is stuck and its a bug, you won’t be charged, it should time out but we’re going to fix the remaining gen failures over the next few days. I’m really sorry for your experience!
Corey Donaldson
Mar 9, 2025
As soon as I began processing, the credits (about 3k) were subtracted from my account. Its still processing now. What should I do to get my credits back, and when should I try again?
Corey Donaldson
Mar 10, 2025
My video from yesterday is still processing, and there seems to be no way to cancel or reset it? Also, the credits taken for the failed processing have not been recovered. What are the remedies please?
Michael Lingelbach
Mar 10, 2025
We’re going to patch this tomorrow but the engineering team is not working this weekend, so there’s nothing to be done until the patch. I’m sorry
Corey Donaldson
Mar 13, 2025
Hi Michael, still no change on my account. One video has been processing for days, stuck, and the credits have not been returned. Please provide advice on what can be done? Thank you Sir. Corey D.
Michael Lingelbach
Mar 13, 2025
Hi Corey,
That video is likely lost. You’ll receive credits for it when we clear out the stuck jobs but it shouldn’t affect anything other than being an annoying UI glitch. Very sorry!
Michael
Corey Donaldson
Mar 14, 2025
Hi Michael, thank you for your reply. Sorry to be a bother, but my credits are now running low because of the stuck job not returning the lost credits, which I was able to redo, so that part is great. Just wondering when you think the stuck jobs will be undone for the purpose of refunding the credits from the stuck videos, please? Thank you. CD.
Michael Lingelbach
Mar 3, 2025
Can you email support@hedra.com?
Michael Lingelbach
Mar 7, 2025
Can you try again? we pushed one fix
James K. Lambert
Mar 7, 2025
Same problem.
James K. Lambert
Mar 7, 2025
Any news? Thanks
Rob M
Mar 7, 2025
I am using credits but it just processes and dies.
Michael Lingelbach
Mar 7, 2025
Which model is this for? C-3? Everyone is asleep right now but we can check your credits tomorrow
Rob M
Mar 7, 2025
Thank you. It is for the latest model C-3. I am having time out login issues this morning also.
Rob M
Mar 7, 2025
Just logged in and I have no credits left now.
Michael Lingelbach
Mar 8, 2025
Can you try now? We just gifted credits for failed videos (which should not happen, we usually only charge for succesful gens)
Michael Lingelbach
Mar 7, 2025
Are you on the free plan?
Steve Sekevitch
Mar 7, 2025
Creator plan.
Michael Lingelbach
Mar 7, 2025
Are you on a free/pro plan?